Return and Refund Policy

Shipping & Returns

KJB Security Products considers any item returned to our warehouse a “Return.” This includes unclaimed packages that were shipped to the buyer and returned for any reason, i.e., signatories not available, not claimed, etc. KJB Security is not responsible for any error in our customer’s instructions. You must request an RMA number before returning any item.

All returns must have an RMA (Return Merchandise Authorization) Number

Products returned without an RMA may get lost, thereby inhibiting us from crediting, repairing, or replacing your return. Please follow these simple instructions so we can process your return quickly and effectively. KJB Security Products will not accept debits for merchandise; all merchandise must be returned and evaluated.

To request an RMA#, please call or email our Customer Service Department. This will determine if you need to return the product; all returns are usually sent directly to our warehouse. Please ensure the item is in its original condition (including packaging, manuals, warranties, accessories, security seals, and shrink wrap). We must receive your item back within 20 days of issuing the RMA. Please allow us 5 - 10 business days from receiving the item to process your return.

Note: merchandise returned with missing items are not eligible for a refund. For your protection, we recommend that all returns be sent back via a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will determine the course of action; credit, repair, or replacement. A 15% restocking fee may be applicable on any unused items.

Non-Defective Returns

Require PRIOR approval and a valid RMA Number. AFTER you are given an RMA number, you may return most non-defective, unused items for a refund of the product, less a restocking fee of 15%. Shipping cost is non-refundable. Full credit can be issued for items returned 30 days after purchase. If after 30 days, it is subject to KJB’s discretion to issue credit. Full credit can only be issued on items that are new and unused.

When requesting credit on items that are not defective, we will issue an in-house credit to your account to use toward your next purchase.

Defective Returns: KJB stands behind all products sold. Items assembled by KJB Security products carry a Limited Warranty of One (1) Year. Merchandise distributed by KJB have a Ninety Day (90) Limited Warranty. All warranty coverage starts from the date of purchase by the ultimate customer. KJB may request proof of Purchase. See our Terms and Conditions of Sale for more information on KJB’s Limited Warranty. KJB will determine if the item is, in fact, defective upon receipt and inspection; at no time can any item be replaced before the item in question is returned and inspected if the item shows signs of misuse, abuse, or failure to follow instructions it will not be accepted for warranty consideration. Items returned that are being claimed as defective or damaged WILL BE SUBJECT to a 15% restocking fee if found to be in working order. Please ensure your customers read the manual.

We can not accept the return of certain items for credit, including

• Open or used products
• Special order products
• Fees for service performed or      shipping
• Single-use products such as      pepper spray
• Custom-built products, such as      Hidden cameras
• Activated GPS Tracking devices
• Counter-surveillance detectors

All Sales on the above-listed items are final.

Health & Safety Products

To be eligible for a return, your item must be unused in its original unopened packaging and returned within 14 Days from the date of sale. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Additionally, due to health and safety precautions, used items CANNOT be returned for exchange or refund.

Exchanges

We only replace items if they are defective or damaged during shipping. If you need to return to exchange for the same item, contact Customer Support. All Health & Safety product returns are subject to final inspection upon receipt.